Legal
Return Policy
Last updated: 16 Feb 2026
This Return Policy explains how returns and refunds work for Fusion School programs and digital services (the "Service").
It is available to all visitors without requiring sign-in or account creation.
1. Eligibility
We accept return requests for both defective and non-defective purchases within the return window.
If content is damaged, inaccessible, or not working as described, we will issue a return and refund once verified.
2. Return window
You have 14 days from the purchase date to request a return.
For subscriptions, requests must be submitted within 14 days of the initial charge.
3. Product condition
Returns are accepted for new and slightly used digital access intended for evaluation purposes.
Completed programs, issued certificates, or excessive consumption of content may make a purchase ineligible.
4. Return method
Submit a return request by email at contact@fusion.bi or through your account support form.
We may request order details and a brief description of the issue to process your request.
5. Fees and shipping
There are no return shipping costs for digital products.
We do not charge a restocking fee.
6. Exchanges
We do not offer exchanges. If eligible, we will issue a refund to the original payment method.
7. Refund processing time
Approved refunds are processed within 5-10 business days after confirmation.
Your bank or payment provider may require additional time to post the refund.
8. Contact information
Company Name: Fusion School
Address: Algiers, Algeria
Email: contact@fusion.bi
Phone: +213 (0) 665 76 46 55